OrgChart Professional : Support Services

First Step Checklist

To receive the fastest response to your technical questions, please complete the following check list before you call or send e-mail:

•	You may already have the information you are looking for. Before calling, consult you product documentation, product help section, our Updates and Patches (to the right) and our FAQs (to the right).
•	Before you call, get the exact version number of the application you are on. To get this information, select “Help” from you main menu and then choose “About”.
•	Know the type of computer you are on and the version of the operating system you are using.
•	When calling, be in front of your computer, with the computer on.
•	Record the exact sequence of events that created the problem. Make sure that you can reproduce the problem by following the same series of steps.
•	Let the technician know what you have already tried and the results of those attempts.

Free Installation Assistance

Complementary installation assistance is available by calling: (505) 248-9999

Support

Paid Telephone Support service is available Monday through Friday, 9:00am - 6:00pm (Mountain Time), excluding US holidays. Call (505) 248-9999. $9.95 per-incident. An "incident" is defined as one question and a solution, no matter how long it takes to resolve that issue. All major credit cards accepted.

OrgChart Support Services

OrgChart Rush Services

If you have an urgent need to complete a chart, or if you don’t have the time to do it yourself, we can help. Our consulting services group will work with you to create the chart you need to meet your deadline.

Download Services and Requirements Document (PDF)

Email Support@officeworksoftware.com

OrgChart Maintenance & Support

Anticipate having questions and special support needs? Sign up for one of our support plans and receive *unlimited email and telephone customer support, as well as maintenance and version updates for Free.

(*Pertains to orders under $500. For orders over $500 email
support@officeworksoftware.com for more information.)

6 Month Plan

$49.95

1 Year Plan

$89.95

2 Year Plan

$159.95

OrgChart Training & Consulting

We offer Web and on-site training to get you and your team up-to-speed in one day.

Email Training@orgchartprofessional.com

Updates and Patches

Download the latest update for your software.

FormTool 6.2 (Free update for FormTool 6.0 and 6.1 includes a patch to fix scanning problems and an auto update feature to ensure you always have the most current 6.x features.)

FormTool Filler 6.1 (Free update from 6.0 to 6.1)

OrgChart 4.5 (Free update for OrgChart 4.1 and 4.2 users)